1. What do you charge for delivery?
2. Can I get a discount if I order a larger quantity?
3. Can I order photo gifts and prints together in one order?
4. Why are my pictures not exactly 6”x4”?
5. What paper do you print on?
6. How can I order over the Internet?
7. Can I send images to you by e-mail?
8. Can I order on-line using an analogue modem connection?
9. I have fast DSL, why does it take a while to upload my pictures?
10. My upload was interrupted unexpectedly. Has the order gone through?
11. I get an error message when using comfort mode, what can I do?
12. I am already registered, do I need to register again to place another order?
13. Why do I have to register to make an order?
14. How do I register?
15. Can I register a second time with the same e-mail address?
16. How do I change my e-mail address or account details?
17. I am already registered, can I re-register with the same information?
18. What is my login information?
19. How can I delete my account and my registered details?
20. Can I create a prints order containing different sized prints?
21. Where can I find your terms and conditions?
You can find information about delivery costs in our price list. If you have further questions on this topic, please contact us by e-mail.
You can find information about our quantity discounts in our price list. We offer you extremely competitive prices starting from the first picture. If you have further questions on this topic, please contact us by e-mail.
Yes. You can order products from multiple product groups at once. However, you will receive a separate order and dispatch confirmation e-mail for each separate product group. Each product group will also be delivered separately.
Traditional analogue film has an aspect ratio of 2: 3 which produces 6” x 4”. Your digital camera saves your images to a television aspect ratio of 3:4. When we print your images we print them in the same aspect ratio as your images. This ensures that you receive your full images without them being cropped or given a white border. If you have further questions on this topic, please contact us by e-mail.
We use high quality Fuji Crystal Archive paper. This paper is tailored perfectly for digital images and guarantees excellent results every time. If you have further questions on this topic, please contact us by e-mail.
You can upload your images quickly and easily using our website when putting together an order. Up to 50 images can be uploaded using this method. When using Internet Explorer you will need to have Active X enabled to upload your images. If you are using Mozilla Firefox or an alternative browser you will need to ensure that you have Java installed and enabled to upload your photos. With our free software you can prepare your order off-line and in your own time. If you have further questions on this topic, please contact us by e-mail.
We cannot accept images sent vie e-mail. Please use either our website or our ordering software. If you have further questions on this topic, please contact us by e-mail.
Yes. You can place orders even using a modem connection. However, uploading images and editing your chosen product may take longer due to your slower connection speed. If you have further questions on this topic, please contact us by e-mail.
Most DSL connections have much faster download than upload speeds. This means that web pages and content are loading very quickly, but uploads take a while longer. Uploads can also be slightly slower during peak periods of internet use. If you have further questions on this topic, please contact us by e-mail.
If your upload failed and you have not yet entered your payment details then your order will not have gone through. Please retry to upload your images again and continue with the order process. If you have further questions on this topic, please contact us by e-mail.
Comfort mode is only available on Internet Explorer 5.0 or newer. The Java- or Active X-client based comfort mode helps you to choose and upload your digital images more easíly. If you have further questions on this topic, please contact us by e-mail.
No, once you have registered simply use these details to log in each time you want to place a new order. There is no need to re-register. If you have further questions on this topic, please contact us by e-mail.
You are required to register so that we can contact you by e-mail concerning order confirmation and delivery. If you have further questions on this topic, please contact us by e-mail.
When you have added products to the shopping basket and click to continue you will be asked to either log in or register. Simply click on the “Register” button and you will be taken through the quick registration process. If you have further questions on this topic, please contact us by e-mail.
It is not possible to register more than once with each e-mail address. If you wish to re-register you will need to use another e-mail address. If you have further questions on this topic, please contact us by e-mail.
You can edit your account details by logging in and going to the My Account page on our website. Here you can enter new information into any field and then press “Save”. If you have further questions on this topic, please contact us by e-mail.
You only need to register once. For future orders simply log in using your e-mail address and password. If you wish to change any of your accounts visit the “My Account” page on our website. If you have further questions on this topic, please contact us by e-mail.
Your log in data is your e-mail address and the password you chose when you registered. If you have further questions on this topic, please contact us by e-mail.
Please send us an e-mail with the e-mail address which you want to be deleted including your name and address. We will immediately deactivate your e-mail address. If you have further questions on this topic, please contact us by e-mail.
Yes. When you are putting together a prints order on our site you can individually select sizes for each image.
You can find a link to our terms and conditions page on the footer of our website. If you have further questions on this topic, please contact us by e-mail.